I rang John (the sales consultant) from ScreenScience yesterday and told him that we were missing a panel with our order. He in fact couldn't apologise enough and said that he'll look into it when he gets back into the office.
A couple of hours later, he rang with some good news.
Whilst he couldn't find (probably missed out on getting made) our missing panel which was a mystery to him, he said that when he go back into the office, he went through our plan (sketch) and although it was numbered 1 through to 15, he couldn't work out why the number 2 panel wasn't packed with the rest.
I told him that the number 2 panel that we did have, was obviously marked wrong as this had the hole to be cut out for the air vent which should be panel 3.
After apologising again for the mishap, he said that he will have one made asap and hopes to have it couriered to us either today or tomorrow at the very latest...woohoo!
It's just one of those unfortunate things I guess, an honest mistake and I'm happy that they'll have it rectified so quickly.
So now, we can get on with the installation (on the weekend) and finally have our cinema finished.
So until then...have an awesome week lovely people
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